Privacy Policy 

Last Updated: November 30th, 2023

Our website address is: https://glassmate.ca.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our website and our services.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include:

  • Personal Information Provided by You: We collect names, phone numbers, email addresses, and addresses that you provide when filling out our contact form.

2. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our website for various business purposes:

      • To Provide Estimates and Fulfill Service Requests: When you request a quote online, you will need to submit personal and identifiable information. This information is securely transferred to our database and made available to our staff for the purpose of fulfilling your service request, including providing accurate estimates.

      • Web Traffic Statistics: GLASSMATE WINDOW SOLUTIONS INC. gathers information related to the configuration of users’ web browsers and operating systems to enhance the user experience. When you submit any online form, a tracking code is sent to our Google statistics account to help us analyze and improve our online services. It’s important to note that no personal information you have entered will be sent to Google; the tracking is solely for the purpose of understanding and optimizing online requests.

      • To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

      • Request Feedback: We may use your information to request feedback and to contact you about your use of our website.

3. Will Your Information Be Shared with Anyone?

We do not sell, rent, or lease your personal information to third parties. We may share your information with third parties when you explicitly authorize us to share your information.

4. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

4. Changes to This Privacy Policy

We may update our privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the beginning of this policy. Please review this page regularly to stay informed about our information practices.

6. How to Contact Us

If you have any questions or concerns about our privacy policy or the way your personal information is handled, please contact us at info@glassmate.ca